Refund Policy

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 5 days. If you have purchased anything on Mostlook.com, but didn't receive it within the guaranteed delivery time, you can get a full refund.

The estimated delivery time for orders on Mostlook.com is 8 to 30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we've established a guaranteed period for delivery of 45 business days.

Full refund is not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the control of Mostlook.com (i.e. not cleared by Customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Mostlook.com.

You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on the Contact Us page.